WebIn this chapter, from Defusing Hostile Customers Workbook, we explain the purpose of customer angry and hostile behavior.We also discuss the needs of angry people, and the rules of the abuse game. To read all the free material from this book click here.. This is continued from here. The Purpose of Hostile/Abusive Behavior http://angrycustomer.org/defusing/Ch1-governmentcustomersready.pdf
Defusing Hostile Customers Workbook Preface and Instructions
WebApr 6, 2010 · Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 … http://customerservicegov.com/book/ supera voice makers
Book Review: The Customer Service Survival Kit CustomerThink
WebApr 10, 2013 · The Customer Service Survival Kit was written by Richard S. Gallagher, ... But, heck this is a competing book to my own, Defusing Hostile Customers Workbook, and If It Wasn’t For The Customers, I’d Really Like This Job. The proper use is DEFUSE, as in making a bomb harmless, not diffuse as to spread it about, which actually is not … http://customerservicezone.com/products/defusing-preface.htm WebNov 27, 2010 · Defusing Hostile Customers Workbook – Get It At Amazon. One of the challenges government faces is that it must appear to be accessible to all citizens to voice their concerns. For that reason it’s difficult to “cut someone off” completely by refusing to answer their phone calls, and you can’t really “order” them to stop calling. supera zuazua