WebToday, OCX cognition customers rely on the platform for continuous, predictive CX analytics that drive their decisions. With a customer-calibrated view of operational performance … WebNov 3, 2024 · CX analytics tools, also known as CX management software, often boast a wide variety of features such as web content and inventory management. While those features may be useful for some companies, in essence, there are three must-have features your CX analytics tool needs when designed with employees in mind. Executive Dashboards
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